Let us know what you like about the community or our services as well as suggestions for improvements. You can also share your experiences and provide feedback.
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Discussion List
What good is the Chat feature if it's just prompts?
So if I ever need to contact Spectrum (and I have before), what good is the Chat feature if all it …
Question PayingCustomer2 11 views0 comments0 pointsStarted by PayingCustomer2
Bad rep. Poor install
I had internet installed in my new build house. The technician was nice, I asked if the ports in my…
Answered ✓ 2020jagllc 14 views1 comment0 pointsMost recent by Mo_S
Kudos to Carlos in New Port Richey, fl
After a change of modem at the Tarpon Springs FL location which was not activated at the store (and…
Answered Murphy816 14 views1 comment0 pointsMost recent by James_M
Excellent Customer Service
This discussion was created from comments split from: Excellent Customer Service Rep.
System 17 views2 comments0 pointsMost recent by Mo_S
Retail Store
Hello, Please consider adding a Retail Store in Statesboro, GA or Savannah, GA or Pooler, GA. My hu…
Boca 16 views1 comment0 pointsMost recent by Mo_S
chat bot - please get rid of it
Please get rid of the chat bot. It's extremely unhelpful. It goes around in circles and seems to be…
Question kazu28403 17 views0 comments0 pointsStarted by kazu28403
Will I be able to watch any other SportsNet LA programming in addition to live games?
Both the MLB TV linked app x DodgerTV; and SpectrumTV app are just 10 min highlights. Not the real …
soliswg 105 views10 comments0 pointsMost recent by soliswg
Sign in and search screen dialog box
Feedback: the interface for signing in and searching on tv is very clunky. There are much easier …
wneuberg 19 views1 comment0 pointsMost recent by wneuberg
Exceptional customer service representative in a Spectrum store
Today, I stopped by to a Spectrum store on 396 Grand Street, NYC, 10002 and was assisted by one of …
Dl11435 17 views1 comment0 pointsMost recent by James_M
Excellent work fixing my connection
I want to thank and inform the management of the 2 people that came out to fix my internet. Ollie a…
JHAMPTON 18 views1 comment0 pointsMost recent by William_M
great service provider
So glad I switched back to Spectrum from fiber optics.No more lag going to any site. always on, no…
Closed jfheff7 11 views0 comments0 pointsStarted by jfheff7
Excellent Customer Service Rep
The rep Stephen was the BEST customer service rep that I've ever encountered. After spending 3 hou…
jh68hellome 31 views1 comment0 pointsMost recent by William_M
Great tech experience!
I want to tell you what a nice, polite knowledgeable tech you sent us 5/7/24.There was no place o…
Ztech1957 18 views1 comment0 pointsMost recent by James_M
All 3 of my cable boxes do not work. Is there a service problem in my area?
when I attempt to reset, the boxes reflect boot to OPAC (sp?) back to boot and then nothing!
Answered Buckingham 30 views1 comment0 pointsMost recent by HT_Greenfield
My Agent Ms. Barbara
Hello. I called in today to get assistance with adding a new modem to my account. I was helpedby a…
tswinger20 12 views0 comments0 pointsStarted by tswinger20
Xumo Fast Forward
Please add my comment to the many others. We recently got the Xumo box and I am tremendously disapp…
Wzeman 35 views0 comments0 pointsStarted by Wzeman
Great customer service from Barbara!
I am writing this comment so that you as her supervisor can let her know how I felt about her as an…
LittleDot1214 27 views1 comment1 pointMost recent by Tyleen_Z
Equipment relocation
We have this equipment that needs to be moved out of the right away for a new construction of a sub…
Answered ✓ stangman 25 views1 comment0 pointsMost recent by James_M
Feedback-Spectrum Should Put "We are Experiencing Issues With Our Cloud DVR Service" on Voicemail
Spectrum Feedback,Since so many customers are having problems with Spectrum Cloud DVR Service, I w…
Satch 40 views1 comment0 pointsMost recent by William_M
Amazing!
Just wanted to take a moment to thank the individual who helped me with changing my services today.…
Juliemurdock 13 views1 comment2 pointsMost recent by James_M
Kudos to Tony in Billing
I want to thank Tony in Billing (located in the Dayton, OH area) for fantastic customer service. He…
Answered ✓ kaylay 23 views1 comment0 pointsMost recent by William_M
Can you switch back from sumo to DVR?
Answered jsj142 16 views2 comments1 pointMost recent by James_M
How do I log out
How do I log out
Answered ✓ JesusIsKingAmen8 62 views1 comment0 pointsMost recent by Tyleen_Z
Bad experience
I just wanna say i had a really bad experience with getting reconnected, Kim would not respect me a…
Question Jimmy_buffet21 13 views0 comments0 pointsStarted by Jimmy_buffet21
Suggestions to improve Spectrum Email
Here are three feature requests/suggestions that would improve usability of the spectrum web mail i…
jeffy828282 35 views0 comments0 pointsStarted by jeffy828282
Canandaigua store
I had an issue with getting a new phone because of an issue with my enhanced license not being able…
Nkozz85 24 views1 comment1 pointMost recent by Tyleen_Z
I do not want these channels. NBC, msnbc, cnn. How can I get these removed from my programming?
Do we have a choice to remove these channels? CNN, MSNBC.
Answered ✓ Closed Jht10271967 48 views1 comment0 pointsMost recent by Haley_B
Lifeline Benefit
Does Spectrum still accept Lifeline benefits? And if so, how do I go about applying the benefit to …
Answered ✓ frances0902 83 views2 comments0 pointsMost recent by James_M
Frequent Outages
Internet is out for the 3rd time in the last 5 days. I'm getting tired of paying for this so called…
Answered ✓ Closed Leeyahro 116 views4 comments1 pointMost recent by James_M
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